What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade my account to premium.

    Asked by indigo4plus on December 09, 2014 at 09:59 PM

    Hi. Yesterday I bought upgrade my account, the application number: INT141209-6822-29859, I received a letter that my account has been improved, but it is still free!!!

    It was an urgent transfer to an account that has selected our company, our former employee, registering it on themselves during its creation (account iqload), with the aid of your technical support.

    And now the day we bought the new upgrade our account, but still in the status of FREE.

    Clients can not work with my site fully, the workflow is stopped, the company loses customers. Solve this problem faster, please.

    New account that has been paid for and which is now a problem - indigo4plus

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    JotForm Support

    Answered by liyam on December 10, 2014 at 03:43 AM


    I checked your account status and it is set to Premium.  Can you please try logging out and logging back in to your account and see if it would reflect the changes?