What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form does not display the thank you page.

    Asked by EpicStudio on December 09, 2014 at 10:26 PM

    Dear guys, I have a form that gives some kind of problem. It was working great but now I have to give many clics for it to send the information and send me to the destination page. I think that it could give me some problems creating conversions from the visitors filling the forms. What should I do? Should I refer to a specific article inside your database?


    Thank you again..!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 07:50 AM

    Hello EpicStudio,

    I am not sure if I have understood your question correctly. Do you mean to say that you have to click the submit button several time to submit the form?

    I did test your last edited form and I am able to replicate the issue you are having. The form does not display the thank you page but it is submitted successfully and the data is captured correctly. It seems the issue is cause because of the custom thank you URL you have added in your form. Please check the screenshot below:


    The custom thank you URL does not seems to be valid and as you can see in the screenshot above it does not display any page. I would suggest you to please change the custom thank you URL to a valid URL or set it to thank you message and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by EpicStudio on December 10, 2014 at 08:04 AM

    Hi Ashwin. Thanks for your answer. I somehow fixed it. It was because I had the settings to save the form field contents. I removed so and it got better. Now you can take a look to the embeded form here: http://www.woox.com.mx/

    Second, when you clic the button changes to a strange white shape. Take a look by yourself. Also, if it's possible to bring back the save field contents option without hte multiple click problem, it would be great.

    Thanks again..!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 11:29 AM

    Hello EpicStudio,

    I did try to check your website http://www.woox.com.mx/ but I am unable to check. It does not load any page. Please check the screenshot below:

    I am not sure if your website restrict traffic from specific locations.

    Coming back to your second question, we would like to keep one question per thread. It seems you have created other threads as well for this issue and my colleagues are already addressing this issue.

    Thank you!