What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded my account but it still shows as free.

    Asked by homecareem on December 10, 2014 at 02:05 AM

    But where is my card payment?  My account "homecareen" still remains "FREE" version?

    Who did we pay via Order ID: INT141208-3706-80439  for "PREMIUM" version?

    What happens? Reactions of your system seems to be correct, yeasterday. 

    Other details:  http://www.eastpoint.homecare.sk/download/docs/homecareem-info.pdf

    Help me, please  :)

    Emil, HOMECARE s.r.o.

    upgrade account Premium Free
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 08:47 AM

    Hello Emil,

    I have taken care of your account issues and upgraded it to premium monthly subscription. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!

  • Profile Image

    Answered by homecareem on December 10, 2014 at 10:33 AM

    Hello ashwin_d,

    DONE!  Pls check my data if all are correct. It´s OK from my point of view.

    Thank for your support/advice  :)

    Best regards

    Emil

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 11:48 AM

    Hello Emil,

    I am not sure how many form and submissions you had earlier in your account earlier. 

    Current status is that you have two forms in your account where "Nezáväzná prihláška" has 5 submission records and "Záväzná prihláška" with 0 submissions.

    Thank you!

  • Profile Image

    Answered by homecareem on December 10, 2014 at 12:59 PM

    Hello ashwin_d,

    all my forms are definitely OK, again. Perfect!   :)

    I am 55 and its firt time in my life, that my registration and upgrade looks like this! Am I too old, or system "plays" with me the "GAME"?  Too gloomy  :(  

    Thankfully, supporters /you provide an perfect service  :)

    Thanks a lot.

    Emil  (homecareem)