I upgraded my account but it still shows as free.

  • homecareem
    Asked on December 10, 2014 at 2:05 AM

    But where is my card payment?  My account "homecareen" still remains "FREE" version?

    Who did we pay via Order ID: INT141208-3706-80439  for "PREMIUM" version?

    What happens? Reactions of your system seems to be correct, yeasterday. 

    Other details:  http://www.eastpoint.homecare.sk/download/docs/homecareem-info.pdf

    Help me, please  :)

    Emil, HOMECARE s.r.o.

  • Ashwin JotForm Support
    Replied on December 10, 2014 at 8:47 AM

    Hello Emil,

    I have taken care of your account issues and upgraded it to premium monthly subscription. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!

  • homecareem
    Replied on December 10, 2014 at 10:33 AM

    Hello ashwin_d,

    DONE!  Pls check my data if all are correct. It´s OK from my point of view.

    Thank for your support/advice  :)

    Best regards

    Emil

  • Ashwin JotForm Support
    Replied on December 10, 2014 at 11:48 AM

    Hello Emil,

    I am not sure how many form and submissions you had earlier in your account earlier. 

    Current status is that you have two forms in your account where "Nezáväzná prihláška" has 5 submission records and "Záväzná prihláška" with 0 submissions.

    Thank you!

  • homecareem
    Replied on December 10, 2014 at 12:59 PM

    Hello ashwin_d,

    all my forms are definitely OK, again. Perfect!   :)

    I am 55 and its firt time in my life, that my registration and upgrade looks like this! Am I too old, or system "plays" with me the "GAME"?  Too gloomy  :(  

    Thankfully, supporters /you provide an perfect service  :)

    Thanks a lot.

    Emil  (homecareem)