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    If your server goes down, are the forms stored in the system and then emailed out once your server is back up?

    Asked by walkingadventures on December 10, 2014 at 02:08 AM
    Another question for you - if your server goes down, are the forms stored in the system and then emailed out once your server is back up? i.e. would we lose information from people who sent forms in while your server was down? I tried to access your website earlier this morning and got an error message, so it made me wonder what would happen if someone was filling out a form at the time- if the information would be lost or stored until the website was working again.
    Server down forms back up
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    JotForm Support

    Answered by Welvin on December 10, 2014 at 09:04 AM

    Hi,

    Our servers are monitored 24/7 and we always make sure that everything runs smoothly. We have a backup server just in case the main one will undergo maintenance or when there's a sudden problem. But I would say, we haven't had any major problems to our servers since then.

     

    would we lose information from people who sent forms in while your server was down?

    -No. We have a backup and we have made sure that forms are still operational even when there's a server problem.

     

    I tried to access your website earlier this morning and got an error message, so it ...

    -Probably just a time out error that would only last a few seconds. 

    Thank you!

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    Answered by walkingadventures on December 10, 2014 at 10:43 AM

    Thanks so much! Just a quick question - you said that 'we haven't had any major problems to our servers since then" what time are you referring to?

    Thank you!

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    Answered by Ben on December 10, 2014 at 01:14 PM

    Hi,

    You are welcome and yes, my colleague did mention "since then", but I presume that he wanted to say "since that", most likely a "backup system was placed as a fallback".

    I think that I should explain. We have more than just a backup system as we did when we started. Our servers are now found all around the world for faster content delivery and each of them has their backups and backup servers allowing us to quickly detect and resolve any issues without presenting any issues to good people such as yourself, using our services.

    Do let us know if you have any further questions and we would be happy to answer them.

    Best Regards,
    Ben