Paid for a year but my account has been disabled

We have paid for a full years professional licence but the forms are still disabled causing us huge problems.. 

Hi,

My apologies for the inconvenience that this might have caused you. I see that you have open up a duplicate thread here: http://www.jotform.com/answers/472577. My colleague is already on it and will provide you an answer on that. Please refer to the link provided.

Thank you.