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  • Profile Image

    Logo is cut off when jotform is being printed

    Asked by chrishee01 on December 10, 2014 at 08:23 AM
    On the same form as the query below, the left hand side of our logo is being chopped off when printing it out. I have tried deleting it and re adding the logo but it still does not work.
    It appears fine on screen, the problem appears to be when printing it. We have printed on multiple computers/ printers and same problem arises.
    logo cut off when printed print cut off
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 10, 2014 at 08:40 AM

    You've mentioned that your logo is getting cut off when you are trying to print it out.

    I checked this on my end but I'm unable to replicate the issue.

    Are you able to provide us with a screenshot or explain more about where you're seeing it at?

    Are you seeing this when you print the jotform, notification, or the submission? Please elaborate.

  • Profile Image

    Answered by chrishee01 on December 10, 2014 at 05:51 PM
    Please see attached, if we save as a pdf the logo drops altogether!
    Screen shot follows of cropped logo
    thanks
    [cid:image002.jpg@01D01537.74C0A070]
    Chris Heenan
    [gs logo face book]
    p +64 3 338 3985
    m +64 27 217 8090
    f +64 3 338 3965
    chris@guttersolutionz.co.nz
    www.guttersolutionz.co.nz
    Gutter Solutionz Ltd
    PO Box 80106
    Riccarton
    Christchurch 8440
    New Zealand
    P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL
    CAUTION: The information contained in this e-mail is confidential and may be legally privileged. If the reader of this message is not the intended recipient you are hereby notified that any use, dissemination, distribution, or reproduction of this message is prohibited. If you have received this message in error please forward this message to info@guttersolutionz.co.nz and delete all copies of this message. Thank You.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 10, 2014 at 07:06 PM

    Hi Chris,

    We were not able to see your included screenshot image.

    Can you please retry uploading the image again.

    Follow this guide http://www.jotform.com/answers/414264

    We will wait for your updated response.

    Thanks.

     

  • Profile Image

    Answered by chrishee01 on December 10, 2014 at 08:51 PM
    Try attached
    thanks
    Chris Heenan
    [gs logo face book]
    p +64 3 338 3985
    m +64 27 217 8090
    f +64 3 338 3965
    chris@guttersolutionz.co.nz
    www.guttersolutionz.co.nz
    Gutter Solutionz Ltd
    PO Box 80106
    Riccarton
    Christchurch 8440
    New Zealand
    P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL
    CAUTION: The information contained in this e-mail is confidential and may be legally privileged. If the reader of this message is not the intended recipient you are hereby notified that any use, dissemination, distribution, or reproduction of this message is prohibited. If you have received this message in error please forward this message to info@guttersolutionz.co.nz and delete all copies of this message. Thank You.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 10, 2014 at 10:17 PM

    Hi Chris,

    As you can see in your response, there was no attached image.. the forum is not capable of attachment. Please follow the instruction here http://www.jotform.com/answers/414264

    to embed image in your message  http://www.jotform.com/answers/472637

     

     

     

    Thanks.

  • Profile Image

    Answered by chrishee01 on December 11, 2014 at 04:29 PM

     

  • Profile Image

    Answered by Shadae on December 11, 2014 at 05:59 PM

    Hi Chris, 

    I created a PDF version of your form and I was not able to replicate that issue.

    Please try to create the PDF using the create PDF option from within your "My Forms" page.

    You would select the form, and select "More"

    There will be a drop down menu and you would select "Create PDF Form"

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by chrishee01 on December 11, 2014 at 06:01 PM
    Hi
    I will try that but the logo still gets chopped off when we print it.
    Please advise
    Chris Heenan
    [gs logo face book]
    p +64 3 338 3985
    m +64 27 217 8090
    f +64 3 338 3965
    chris@guttersolutionz.co.nz
    www.guttersolutionz.co.nz
    Gutter Solutionz Ltd
    PO Box 80106
    Riccarton
    Christchurch 8440
    New Zealand
    P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL
    CAUTION: The information contained in this e-mail is confidential and may be legally privileged. If the reader of this message is not the intended recipient you are hereby notified that any use, dissemination, distribution, or reproduction of this message is prohibited. If you have received this message in error please forward this message to info@guttersolutionz.co.nz and delete all copies of this message. Thank You.
    ...
  • Profile Image

    Answered by chrishee01 on December 11, 2014 at 06:11 PM
    Also, we have multiple different people completing the form – for them it is not an option to create the pdf in My Forms, please advise what we can do to fix this issue?
    Thanks
    Chris Heenan
    [gs logo face book]
    p +64 3 338 3985
    m +64 27 217 8090
    f +64 3 338 3965
    chris@guttersolutionz.co.nz
    www.guttersolutionz.co.nz
    Gutter Solutionz Ltd
    PO Box 80106
    Riccarton
    Christchurch 8440
    New Zealand
    P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL
    CAUTION: The information contained in this e-mail is confidential and may be legally privileged. If the reader of this message is not the intended recipient you are hereby notified that any use, dissemination, distribution, or reproduction of this message is prohibited. If you have received this message in error please forward this message to info@guttersolutionz.co.nz and delete all copies of this message. Thank You.
    ...
  • Profile Image

    Answered by Shadae on December 11, 2014 at 06:27 PM

    Hi chrishee01,

    I was not able to replicate the issue that you are experiencing when trying to print. Can you inform us of what browser and the version that you are using when you experience this issue?

    Can you also try to Inject the follow CSS Code in your form to resolve the issue:

    @media print { .form-image{min-width:231px;} }

    How to Inject CSS code

    I hope this helps, please inform us if you need further assistance.