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    Unable to receive email notifications

    Asked by GSDR on December 10, 2014 at 08:24 AM
    email notifications email notifications notifier
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    JotForm Support

    Answered by Jan on December 10, 2014 at 12:02 PM

    Hi,

    Forms are not going into my email

    When you said your forms are not getting into your email are referring to the submissions? Like if someone fills up your form then click submit, you should be receiving a notification email.

    I can see that your account is active and you haven't reach your submission limit yet. You should be able to received notifications as long as you set it up correctly.

    These guides might be helpful.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

     

    I also checked your mail logs and I can see that submissions were sent successfully. 

    [2014-12-10 11:49:50] Submission #294039389922835122 Form #41926059505154 SENT to lost@granitestatedogrecovery.com from noreply@jotform.com via MANDRILL 

    [2014-12-10 10:31:48] Submission #294034708441117263 Form #41926059505154 SENT to lost@granitestatedogrecovery.com from noreply@jotform.com via MANDRILL 

    [2014-12-10 10:00:35] Submission #294032835632217709 Form #41926059505154 SENT to lost@granitestatedogrecovery.com from noreply@jotform.com via MANDRILL 

    [2014-12-10 08:56:33] Submission #294028993781555403 Form #41926059505154  SENT to lost@granitestatedogrecovery.com from noreply@jotform.com via MANDRILL 

     

    Can you please check your spam folder as well.

     

    Hope this helps. Let us know if you still have any questions.

    Thank you.

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    JotForm Support

    Answered by Jan on December 10, 2014 at 12:20 PM

    Hi,

    In addition to that, your email is not on the bounce list either.

    Please check your notifier settings. I found out that the sender name is blank.

    Sender Name: Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    You can just select JotForm as the sender name if you like.

    Note: If you leave the "Sender Name" with "Please Select" as a value, e-mail servers will likely reject messages coming from our servers as SPAM. This will cause the recipient's address to end up in our bounce list.

    Check this article - http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Hope this helps! Thank you!