What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancelation

    Asked by mrwaustin on December 10, 2014 at 11:04 AM
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    JotForm Support

    Answered by david on December 10, 2014 at 01:24 PM

    Hi,

    I took a look at your Account Billing History and I can see that you've paid for this through PayPal. The reason why you have not downgraded yet is because our PayPal Downgrade is not automated yet so it queues you in our system for our Billing Team to manually downgrade you which is done about once a week so that is the reason why this has not occurred yet. However, you are more then welcome to expedite this cancellation yourself by logging into your PayPal Account and locating the subscription to cancel it there.

    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

  • Profile Image

    Answered by mrwaustin on December 10, 2014 at 08:51 PM
    I have to say I am very unhappy that I cancelled but was not made aware that there were other steps. I feel a refund is in order.
    Sent from Mike Wright
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 11:29 PM

    Hello Mike,

    Upon checking your account, I did not find any attempt from you to cancel your subscription earlier. The PayPal cancellation is not automated but we do get a message that you have asked for a cancellation which I am unable to find.

    I am anyway sending a request for refund for your last payment. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!