What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not recieving Notification

    Asked by azvirtualtour on December 10, 2014 at 11:38 AM

    I have attempted test submissions 2 times and I have not gotten notifications to my email.  This started on December 8 when a client submitted info and it never got to me.

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    JotForm Support

    Answered by Kiran on December 10, 2014 at 02:07 PM

    I see that your email address is in bounce list so you were not able to receive any notifications. I've removed it from the bounce list and have sent you a test submission which was sent successfully. 

    You can also check if your email is in bounce list and remove it by following the guide below :


    Let us know if we can be of any further help. Thanks!