Not recieving Notification

  • Profile Image
    Asked on December 10, 2014 at 11:38 AM

    I have attempted test submissions 2 times and I have not gotten notifications to my email.  This started on December 8 when a client submitted info and it never got to me.

  • Profile Image
    Answered on December 10, 2014 at 02:07 PM

    I see that your email address is in bounce list so you were not able to receive any notifications. I've removed it from the bounce list and have sent you a test submission which was sent successfully. 

    You can also check if your email is in bounce list and remove it by following the guide below : 

    Let us know if we can be of any further help. Thanks!