What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to hide empty fields in our email notifications?

    Asked by 3tl on December 10, 2014 at 12:39 PM
    Also due to all our clients filling in our form when we receive submissions it shows all of the boxes and questions, I would like to know if the email sent to us is able to show only populated fields.
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    JotForm Support

    Answered by Kiran on December 10, 2014 at 03:02 PM

    It can be achieved by enabling the option to hide empty fields on Email from Advanced settings in the Form preferences.

    Please refer to the following guide that can guide you through step by step process. 

    https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    Let us know if we can be any further help. Thanks!