Missing results of Infinite listing widget

  • Profile Image
    Biancaperez
    Asked on December 10, 2014 at 12:40 PM

    hello, 

    I am testing my jotform and additional participants are not comming in the submission email, nor on the report. I need to make sure if the info is filled out by the registrant i can later view it. 

     

    thanks! 

  • Profile Image
    Mike_T
    Answered on December 10, 2014 at 03:05 PM

    Thank you for contacting us.

    I have submitted your form, and I was properly redirected to the PayPal payment page.

    Note, that by default we do not email unpaid submissions. The unpaid submissions are being placed into Incomplete Payments.

    Please take a look at the following guides:

    How to View Incomplete Payments

    Paypal Incomplete Payments FAQ

    If you need any further assistance on this, please let us know.

  • Profile Image
    Biancaperez
    Answered on December 10, 2014 at 03:31 PM

    Im not sure what the below answers.
    My question is: In my form, I have a section called additional participants. When I pulled my registration report for completed registrations, the “additional participants” where not in my report.
    How do we make sure additional participants show up in the report for completed registration?
    Your answer is directed toward incomplete payments, while my question is for complete registration and there additional participants.
    Bianca Perez
    Volunteer & Events Director
    ...
  • Profile Image
    Mike_T
    Answered on December 10, 2014 at 05:08 PM

    I am sorry, I misunderstood the question.

    The issue is related to outdated email templates on the form. We do not update custom (modified) email notifications and autoresponder.

    You can fix the email templates on your form manually. There is a quick example related to the Email Notification.

    Alternatively, just re-create your Email Notification and Autoresponder to get the fresh email templates.

    Please also note that users will need to use the Save button to save the input data.

    Submissions page:

    Thank you.

  • Profile Image
    Biancaperez
    Answered on December 12, 2014 at 09:41 AM
    Thank you very much.
    Also, can you put the Age field next to the age title? I cant seem to get the field box from under the title. I prefer it side by side.

    Thanks!
    Bianca Perez
    Volunteer & Events Director
    ...
  • Profile Image
    Ben
    Answered on December 12, 2014 at 11:04 AM

    Hi Bianca,

    I took a loo at your email and it seems that it is side by side.

    I have marked the title, tag and where you can get the tag from on the far right.

    Since we can only assist with one issue per thread, please open a new thread if it is still not shown correctly for you in your emails and we will assist you in resolving that.

    Best Regards,
    Ben

  • Profile Image
    Biancaperez
    Answered on December 12, 2014 at 11:11 AM
    No not the email. The form, were registrants physically fills it out.
    Sent from my iPhone
    ...
  • Profile Image
    Ben
    Answered on December 12, 2014 at 11:53 AM

    Hi Bianca,

    Thank you for the update, I understand now what is the issue.

    I have opened a new thread in regards to this for you here: http://www.jotform.com/answers/474336

    We will be replying to it shortly.

    Best Regards,
    Ben