Forms not sending notifications to users

  • Profile Image
    ctobraces
    Asked on December 10, 2014 at 01:17 PM

    We are not receiving the notifications for our NP Phone Slips when we submit a JOT form. we are having to go into JOT to retrieve them manually. 

    Thank You, 

     

    Ruby Mathew

    Central Texas Orthodontics

     

  • Profile Image
    Mike_T
    Answered on December 10, 2014 at 03:58 PM

    Thank you for contacting us.

    Your form email notification recipient was listed in our bounce list. Now we have removed your recipient from the bounce list, so the email delivery should be restored.

    Link to the related guide:

    How to remove your email address from bounce list

    If you need any further assistance, please let us know. We will be happy to help.