- deanAsked on December 10, 2014 at 01:47 PM
I have asked for jot form to send me the reset password link in my email firstname.lastname@example.org I have asked like 10 times. no emails have come through and I have looked in my spam folder. please help
- deanAnswered on December 10, 2014 at 02:47 PM
Please can someone answer this question. I think there is forms that people filled out in there that has not sent. I had my assistant who does not work with us anymore work on this before she left. Now it is messed up. please help asap.. or I have to create another form. this is a pain in the butt.
- JotForm SupportKiranAnswered on December 10, 2014 at 04:50 PM
I see that your email address in the bounce list and hence you are not receiving any of our emails. I've removed it from the bounce list and have requested for a password reset now. You should have received the password reset instructions with a link in it. Sorry for the trouble caused.
Let us know if you haven't received the email. We will be glad to look into this further.
- cvcliniqueAnswered on March 20, 2016 at 08:04 PM
I think this problem is also affecting me and my form.
Please could send an email I attempted this several times over the weekend and never received the reset instruction.
- JotForm SupportChriistianAnswered on March 20, 2016 at 09:37 PM
@cvclinique this is an old thread. To better assist you, we recommend you create a new thread. However, I did notice that you have already created a thread regarding your concern. Please see my colleague's reply there. http://www.jotform.com/answers/798719