i keep asking for a password reset email but no emails are coming through.

  • Profile Image
    Asked on December 10, 2014 at 01:47 PM

    I have asked for jot form to send me the reset password link in my email dean@deansimages.com  I have asked like 10 times. no emails have come through and I have looked in my spam folder. please help



  • Profile Image
    Answered on December 10, 2014 at 02:47 PM

    Please can someone answer this question.  I think there is forms that people filled out in there that has not sent. I had my assistant who does not work with us anymore work on this before she left.  Now it is messed up. please help asap.. or I have to create another form. this is a pain in the butt.



  • Profile Image
    Answered on December 10, 2014 at 04:50 PM

    Hello Dean,

    I see that your email address in the bounce list and hence you are not receiving any of our emails. I've removed it from the bounce list and have requested for a password reset now. You should have received the password reset instructions with a link in it. Sorry for the trouble caused.

    Let us know if you haven't received the email. We will be glad to look into this further.


  • Profile Image
    Answered on December 11, 2014 at 12:35 PM

    This also happens to me :(


    Could you email me a reset link also?



  • Profile Image
    Answered on December 11, 2014 at 12:52 PM

    Same thing is happening to me - can't get any password reset emails and cant get my forms forwarded to me.  I checked MY blocked emails list and there's no jotforms listed on my blacklist so....? What's up with this, please...



  • Profile Image
    Answered on March 20, 2016 at 08:04 PM

    I think this problem is also affecting me and my form.

    Please could send an email I attempted this several times over the weekend and never received the reset instruction.


  • Profile Image
    Answered on March 20, 2016 at 09:37 PM

    @cvclinique this is an old thread. To better assist you, we recommend you create a new thread. However, I did notice that you have already created a thread regarding your concern. Please see my colleague's reply there. http://www.jotform.com/answers/798719