What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account got autosuspended, why?

    Asked by exbm on December 10, 2014 at 05:42 PM

    so, please Provide additional details for what happened ?? :S

    JotForm jotform account system style size font suspended account
  • Profile Image

    Answered by raul on December 10, 2014 at 06:42 PM

    Please accept our apologies for this inconvenience.
    As you have noticed our phishing detection tool auto-suspended your account and forms because this form contains Arabic characters.

    I went ahead and fixed this issue and you should be able to see all your forms. In order to avoid this to happen again, please create your forms in the English language and then translate them as suggested by Jeanette on this post: http://www.jotform.com/answers/447134#447248

    Let us know if you need further assistance.
    Best Regards.

  • Profile Image

    Answered by exbm on December 22, 2014 at 01:24 PM
    My account got autosuspended again :(
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    JotForm Support

    Answered by jonathan on December 22, 2014 at 02:44 PM

    Hi,

    I have now reinstated your account and forms. 

    I also have Whitelisted your forms so that the phishing filter will not suspend them automatically anymore as long as they are good forms.

    We apologize for any inconvenience caused.

    Please inform us if you require further assistance.

    Thanks.

  • Profile Image

    Answered by exbm on December 22, 2014 at 03:02 PM

    thank you, love u all :D

     

  • Profile Image

    Answered by Ben on December 22, 2014 at 03:56 PM

    Hi,

    In my colleagues' name you are welcome.

    Best Regards,
    Ben