What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working?

    Asked by eupton on December 10, 2014 at 05:59 PM

    Him 

    we are having an issue with our form. When we try to run a test of it, we get to the end click submit, but then it times out. I was able to have success using my smart phone, but it is not working on a laptop/CPU. Any ideas?

    Page URL:
    http://www.jotform.us/form/43272991800153

    button not working click submit
  • Profile Image
    JotForm Support

    Answered by jonathan on December 10, 2014 at 07:18 PM

    Hi,

    I checked your jotform http://www.jotform.us/form/43272991800153

    but I could not reproduced the issue reported using my laptop to submit the form.

    I was able to reach the payment screen  upon submission.

     

    the Paypal screen

     

    Are you not able to see the payment screen when you tried test submission on your end?

    Try clearing your browser's cache also. Perhaps, the cache could be the one causing issue on your browser.

    Hope this help. Please inform us if issue persist.

    Thanks.