Submit button not working?

  • Profile Image
    Asked on December 10, 2014 at 05:59 PM


    we are having an issue with our form. When we try to run a test of it, we get to the end click submit, but then it times out. I was able to have success using my smart phone, but it is not working on a laptop/CPU. Any ideas?

  • Profile Image
    Answered on December 10, 2014 at 07:18 PM


    I checked your jotform

    but I could not reproduced the issue reported using my laptop to submit the form.

    I was able to reach the payment screen  upon submission.


    the Paypal screen


    Are you not able to see the payment screen when you tried test submission on your end?

    Try clearing your browser's cache also. Perhaps, the cache could be the one causing issue on your browser.

    Hope this help. Please inform us if issue persist.