What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Plugin for Wordpress Causing Issue with Posts

    Asked by jimfelder on December 10, 2014 at 07:23 PM

    When I have the JotForm plugin active, it removes the ability to add anything to the post body and it also removes all the tools above the body and between the Title.

    When I deactivate the plugin, it all comes back and I can add text to the body.

    Any Feedback?

    Screenshot
    JotForm jotform plugin POST tools
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    JotForm Support

    Answered by Charlie on December 10, 2014 at 09:07 PM

    Hi,

    May I know if you are hosting your own Wordpress files for your website? Or are you using the website builder hosted by Wordpress itself? 

    If this is the plugin that you are using, https://wordpress.org/plugins/embed-form/, it only works on self hosted Wordpress files.

    Aside from the plugin, you can also try other alternatives on how to embed your form in Wordpress.com:

    Form Generator for Wordpress

    Which Embed Form Code to Use?

     

    I hope this helps. Let us know if the above solution works for you. 

    Thank you.

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    Answered by jimfelder on December 10, 2014 at 11:46 PM

    I am on a self-hosted wordpress site. I'm using the JotForm Embed Forms plugin. I don't want to use another form generator, I want to use JotForm. I can easily embed the code but I like using the plugin. Is that what it does? I can't remember. Is it just a quick button to add a form?

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    JotForm Support

    Answered by Charlie on December 11, 2014 at 08:09 AM

    Hi,

    This is the link for the plugin that we have, https://wordpress.org/plugins/embed-form/installation/. Please do check if you have installed the plugin correctly, you can follow the instructions via screenshots on how to set it up here, https://wordpress.org/plugins/embed-form/screenshots/. Upon checking the screenshots, you should be able to see the tools and if I'm not mistaken, you should be able to add other contents on the body as a separate part of the form.

    Please try again to install the plugin using the link I've mentioned and see if it works. It might also be a conflict on your Wordpress files, also if you have an older version of the plugin you should remove it before adding the updated one.

    We'll wait for your response.

    Thank you.

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    Answered by jimfelder on December 11, 2014 at 11:26 PM

    Well, I guess it's a conflict or something. I've deleted the plugin and downloaded via your link. Installed and it does the same thing. I was using the latest version of your plugin.

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    JotForm Support

    Answered by Charlie on December 12, 2014 at 08:47 AM

    Hi,

    I've downloaded Wordpress and the JotForm embed plugin and tried setting it up on my end. I was able to make it work.

    I'm using xampp so I'm not sure if we're on the same setup, especially if your doing it on a hosting website.

    1. Download the latest Wordpress files. https://wordpress.org/download/

    2. Downloaded JotForm embed plugin. https://wordpress.org/plugins/embed-form/installation/

    3. In the parent directory of your hosting website, add the Wordpress files.

    2. I then extract the JotForm embed form plugin and paste it in plugins folder.

    In the plugins folder add the plugin folder of JotForm.

    Make sure that the embed-form folder is the main folder and no sub-folder is inside of it.

    The folder should already have the files in it. 

     

    3. In my Wordpress dashboard this is how I did it.

    3.A Activate the plugin

    3.B Add new post. I also added additional text on the post body and then I click the pencil icon.

    3.C Choose a form to embed and click "Select Form"

    3.D Save the post and view it.

    4. This is how my website looks like with the form embedded on a post.

     

    With this, the plugin and the latest Wordpress files works together. You might have missed a step or placed files in a different directory or folder.

    I would like to suggest that you download and re-install/upgrade your Wordpress. See also the permissions you have in your hosting website, in Linux based panels you should take ownership of the newly added files in the directory.

    I know this might be frustrating when something does not work properly, but we'll try our best to help you locate what causes the problem. 

    I hope this helps.

    Thank you.