What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Limits and Overlimit status

    Asked by c2qatest on December 10, 2014 at 07:29 PM

    Hello, I had a question in regards to the JotForm submissions limit.

     

    Let's say I have a max of 100 submissions, and all of those have been used. What would happen if a user went to submit a form? Would the user be indicated that I have maxed the submissions? Or not?

    Additionally, can those lost submissions be retrieved? Say I decide to upgrade from 100 submissions, to 1000. Will the forms that were posted beyond the 100 cap be retrievable?

     

    Thanks

    submission limit Submissions JotForm submissions limit lost submissions
  • Profile Image
    JotForm Support

    Answered by jonathan on December 10, 2014 at 09:16 PM

    Hi,

    Thank you for contacting us.

    If the account have already reached Overlimit status due to exceeded limits (submission limits, payment limits, SSL limits, upload limits), all succeeding submission on any of the forms will not be successful anymore. The forms will be in disabled status.

    The form respondents will be able to see the alert that they have NOT successfully submitted the form because it is now disabled.

    Additionally, can those lost submissions be retrieved?

    Since those succeeding submissions after the Overlimit were not actually submitted, there will be no means to retrieve them.

    Your account will duly notify you via email alert also when you are about to exceed a limits in your subscription. So, you will always have chance to upgrade subscription if needed to avoid reaching Overlimit status.

     

    Hope this help. Inform us if you require further assistance.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on December 10, 2014 at 09:20 PM

    Correction:

    When in Overlimit status, the forms will not be available immediately. Users will not be able to use the form at all. It will have screen like this

     

    Thanks.