Why does my form not work properly on mobile devices.

  • zillionstartups
    Asked on December 11, 2014 at 5:46 AM

    Dear JotForm Team,

    I'm not very good a analysing code and programming, so I need to ask you guys why my feedback form doesn't work properly on mobile devices. (e.g. iPhone)

     

    Thanks! :)
    Sarah

    Page URL: http://www.startupster.de/
  • Jeanette JotForm Support
    Replied on December 11, 2014 at 9:23 AM

    Please enable Responsiveness in your form.

    To do that, go to Setup & Embed Tab, then click on Preferences button.

    Why does my form not work properly on mobile devices Screenshot 30

     

    On General Settings, set Responsive Form option to Yes

     

    Why does my form not work properly on mobile devices Screenshot 41

  • zillionstartups
    Replied on December 11, 2014 at 12:54 PM

    Hi Jeanette,

    thanks for the quick advice, but unfortunately it didn't work. It's still not adjusting to the smaller screen, even with the responsive settings.

    Maybe it doesn't work for this particular form? 

    Best regards,

    Sarah

  • Jeanette JotForm Support
    Replied on December 11, 2014 at 3:18 PM

    Hello Sarah,

    Seems like Feedback might no be working for mobile responsive. Let me do some tests and I'll get back to you.