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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my form not work properly on mobile devices.

    Asked by zillionstartups on December 11, 2014 at 05:46 AM

    Dear JotForm Team,

    I'm not very good a analysing code and programming, so I need to ask you guys why my feedback form doesn't work properly on mobile devices. (e.g. iPhone)

     

    Thanks! :)
    Sarah

    Page URL:
    http://www.startupster.de/

    Mobile devices feedback form JotForm thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 11, 2014 at 09:23 AM

    Please enable Responsiveness in your form.

    To do that, go to Setup & Embed Tab, then click on Preferences button.

     

    On General Settings, set Responsive Form option to Yes

     

  • Profile Image

    Answered by zillionstartups on December 11, 2014 at 12:54 PM

    Hi Jeanette,

    thanks for the quick advice, but unfortunately it didn't work. It's still not adjusting to the smaller screen, even with the responsive settings.

    Maybe it doesn't work for this particular form? 

    Best regards,

    Sarah

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 11, 2014 at 03:18 PM

    Hello Sarah,

    Seems like Feedback might no be working for mobile responsive. Let me do some tests and I'll get back to you.