What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I cancel my $49.99/month package as a downgrade to the free level

    Asked by ccc148 on September 29, 2011 at 10:41 PM
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    JotForm Support

    Answered by mliz on September 30, 2011 at 02:39 AM


    Your JotForm subscription is paid using Credit Card which is handled by Plimus. To downgrade the account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email address used upon sign up.

    Your account will stay Professional until the time you have paid for expires. Let us know if you have questions or problems with the cancellation process.

    Thanks for using JotForm.

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    Answered by ccc148 on September 30, 2011 at 06:14 PM

    I can't seem to get this to work. I have entered my user name, email etc and it says invalid e-mail or user name. If it is something different that I originally signed up with then I have completely forgot. I have three e-mail addresses & none of them worked.

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    JotForm Support

    Answered by mliz on September 30, 2011 at 11:18 PM

    Hi there,

    Your cancellation request has been processed you will not be charge again however your account will remain Professional until the period you already have paid for expires. Once the period is up your account will automatically be downgraded to Free.

    Thanks for using JotForm, let us know if you have questions.

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    Answered by ccc148 on October 01, 2011 at 08:22 AM

    Thank you mliz.  I will be using the form again in the future. Appreciate your assistance & the service you provide.


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    JotForm Support

    Answered by mliz on October 01, 2011 at 10:24 AM

    Hi ccc148,

    Your welcome, we are happy that you have chosen JotForm as your form builder.

    Have a great day!