how do I cancel my $49.99/month package as a downgrade to the free level

  • Profile Image
    ccc148
    Asked on September 29, 2011 at 10:41 PM
  • Profile Image
    mliz
    Answered on September 30, 2011 at 02:39 AM

    Hi,

    Your JotForm subscription is paid using Credit Card which is handled by Plimus. To downgrade the account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Your account will stay Professional until the time you have paid for expires. Let us know if you have questions or problems with the cancellation process.

    Thanks for using JotForm.

  • Profile Image
    ccc148
    Answered on September 30, 2011 at 06:14 PM

    I can't seem to get this to work. I have entered my user name, email etc and it says invalid e-mail or user name. If it is something different that I originally signed up with then I have completely forgot. I have three e-mail addresses & none of them worked.

  • Profile Image
    mliz
    Answered on September 30, 2011 at 11:18 PM

    Hi there,

    Your cancellation request has been processed you will not be charge again however your account will remain Professional until the period you already have paid for expires. Once the period is up your account will automatically be downgraded to Free.

    Thanks for using JotForm, let us know if you have questions.

  • Profile Image
    ccc148
    Answered on October 01, 2011 at 08:22 AM

    Thank you mliz.  I will be using the form again in the future. Appreciate your assistance & the service you provide.

     

  • Profile Image
    mliz
    Answered on October 01, 2011 at 10:24 AM

    Hi ccc148,

    Your welcome, we are happy that you have chosen JotForm as your form builder.

    Have a great day!