What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are there restrictions for using the new form builder?

    Asked by RATEX on December 11, 2014 at 09:13 AM

    We created a contact us form and can't add a button from the form builder platform.


    Are there restrictions to using the new form builder?

    Thank you in advance for your response.

    Sandy Chung


    Page URL:

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    Answered by Shadae on December 11, 2014 at 11:35 AM

    Hi Sandy,

    I do apologize for any issue that you are experiencing when trying to add a button to your form.

    Can I ask what kind of button you are trying to add?

    If you are referring to our Form Designer when saying the "new form builder" please note that the new form designer, is form the purpose of designing your form once it has been built in the form builder.

    You will not be able to add elements to the form from the form designer but edit the look and design of the elements other there. If you would like to add an element to your from, you would go back to the form builder to do so.

    I hope this helps, please inform us if you need further assistance.