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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Second Request- Form not emailing submissions

    Asked by sdavis2882 on December 11, 2014 at 10:24 AM

    This is my second time contacting support without hearing a reply. My form has been working fine and emailing submissions until approximately Monday 12/08. I have checked to make sure the email address is correct and have also sent test emails. The test emails have not arrived in my inbox either. I've checked my Spam folder, Spam settings, email settings, etc. I do not know why I am randomly not getting submission emails after over a month of working fine.

     

    Thank you,

     

    Sarah

    Page URL:
    http://www.rosevalleykennel.com/quest.htm

    Submissions Emails settings checked
  • Profile Image
    JotForm Support

    Answered by Kiran on December 11, 2014 at 12:28 PM

    I see that your email address is in our bounce list and hence you were not able to receive any emails to this address. Your previous question was answered here http://www.jotform.com/answers/472468.

    We've removed your email address from the bounce list. If you are still not receiving submissions to your email, we request you to go through our guide on setting up notifications preventing bouncing related issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if the issue still persists. We will be happy to look into this issue further.