What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I find my old account?

    Asked by robertgispert on December 11, 2014 at 11:38 AM

    What is the best way to find an old account that I used in the past. I forgot the password and I  am having trouble retrieve the password.

    retrieve forgot retrieve account find account
  • Profile Image

    Answered by Ben on December 11, 2014 at 01:34 PM

    Hi,

    There are several ways that we can help you to find your account.

    1. It is helpful if you have a jotform URL or its ID and we can find under which account it is placed
    2. username
    3. email
    4. payment reference (such as subscription ID or payment reference number)
    5. jotform with Custom URL - it shows the username

    Since it is relevant I will mention this as well: you can reset the password using any of the following:

    1. username
    2. email

    Now having that said, is by some chance rgispert your old account?

    Best Regards,
    Ben