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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We want to directly collect credit card details with our jotforms - is that possible?

    Asked by NYCapitalRadio on December 11, 2014 at 11:44 AM

    We don't require you to authorize anything. We need a field just like the credit card charging field, but rather than you processing the payment, we need you to just collect all the information and submit it to us.

    Thanks



    This is a re-post of a comment on How to Enable Payment Authorization

    credit card
  • Profile Image

    Answered by Ben on December 11, 2014 at 01:46 PM

    Hi,

    That would be against our terms of use. Any account found to be collecting such data no matter if paid or non paid would be suspended and all collected data purged from our servers.

    We have a strong policy about collecting such details and I do not see that as something that would change over time.

    The payment authorization is the closest thing to collecting credit card details since it allows you to have the clients make the authorization for you to collect the payment at the later time.

    Best Regards,
    Ben

  • Profile Image

    Answered by NYCapitalRadio on December 23, 2014 at 12:20 PM
    Thanks for the previous help, we of course have more questions.
    Firstly, There was a change to the website and now I can't seem to widen
    the jotform.
    Additionally with the credit card processing, who processes it? how much do
    they charge? Time delay?
    ...
  • Profile Image

    Answered by Shadae on December 23, 2014 at 01:18 PM

    Hi NYCapitalRadio,

    Your question regarding the form width was addressed on this thread: http://www.jotform.com/answers/481368 

    We have various payment tools that you can integrate on your form

    When setting up the integration, you will be able to see the cost associated with the processing of a payment.

    I hope this helps, please inform us if you need further assistance.