- LongwoodRCLAsked on December 11, 2014 at 12:11 PM
The form below is returning an error on the thank you screen. There is a link to print the PDF after submission. The link has worked previously; however, today, it starting giving a coded error (see screenshot) stating that "it didn't return any data." Can someone assist?
- JotForm SupportjonathanAnswered on December 11, 2014 at 02:57 PM
It seems that you created a custom PDF-link in your jotform http://www.jotformpro.com/form/42334874394967 Thank You page, instead of the default PDF-Link in the fields.
I initially was able to reproduce the problem you have shown in your screenshot when I used the custom PDF-link in the form.
I made a test and added the default PDF-Link also on my test form
when I did this, I was able to test the default PDF-link also, and it is working.
See screenshots below for comparison
the custom PDF-Link did not work
the default PDF-Link is working
Can you please try using the existing PDF-Link instead? It should work.
Do inform us if it did not work on your end.
- LongwoodRCLAnswered on December 12, 2014 at 02:55 PM
Thank you for your feedback. I suppose the issue that we are having is in fact with the custom link. Prior to one day ago, the custom link instructions provided on your webpage & used on this form worked without any issues processing more than 1,000 submissions. It was not until a day ago that the custom link feature stopped working & began giving the error. While the pdf option that you provide gives some access to the pdf form, a custom link, or a simple method where the user can click the link & immediately open the form, is preferred due to the sheer volume of use. With the option you provided, one would have to copy & paste the link location every single submission to get the pdf. Is there any way the custom link option can be restored? We have tried to completely wipe all of the information & reload the custom link information; however, the same error occurs. Additional assistance is appreciated!
- JotForm SupportKiranAnswered on December 12, 2014 at 04:34 PM
I understand that you want to have a link to download the PDF version of the submission on the thank you page. As I check your JotForm, the thank you page is now having the default pdf-link.
Could you try adding the following link for your custom link to see if that works?
Let us know if you need any further assistance. Thanks!