What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing info on Email Lists

    Asked by feldhouse on December 11, 2014 at 12:39 PM

    We are having an issue with data being entered into fields but not appearing in the emails the form generates.
    This information appears in the Jotform Inbox versions but is not appearing in the Email Notifications called Sales Auto Responder or Ad Designer Email-locked.

    This page is on an Intranet and is not accessible to the public.

    The form is formID=40493887147971

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    Answered by feldhouse on December 11, 2014 at 12:42 PM

    Forgot a screenshot of what the last test email looked like so it can be compared to the Jotform Inbox version.

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    Answered by ncccpr on December 11, 2014 at 03:28 PM

    I just had the same problem. I fixed it by clearing the 'Form Cache' in Jot Form. Go to Account > Settings and click on the green clear form cache button. As a second measure, I recommend clearing your browser's history before opening your form. That did the trick for me.


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    Answered by feldhouse on December 11, 2014 at 03:47 PM

    WOW! That worked!

    Wonder why clearing the cache would fix that?

    Thank you for the solution.

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    Answered by Ben on December 11, 2014 at 04:08 PM


    Our developers created a fix for the issue and it seems to work during our tests, however we would like to confirm if the issue is resolved for you as well.

    Based on your comments I believe that it is working as well?

    Best Regards,

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    Answered by feldhouse on December 11, 2014 at 04:11 PM

    Correct. Thanks to you and the team for looking into it and making adjustments!

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    JotForm Support

    Answered by david on December 11, 2014 at 05:30 PM

    On behalf of my colleagues you are very welcome!  Let us know if there is anything else we can assist you with and we will be happy to do so.