What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification is not working

    Asked by TestAmericaIT on December 11, 2014 at 12:50 PM

    I have set up a form with email notification.  The test email is sent out to the default address, but the form submission emails never arrive.  The URL is:




    As far as I can tell, it is set up the same as our other forms.  Is something wrong with my configuration?


    Tim Ledet


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    Answered by agl1313 on December 11, 2014 at 03:15 PM

    Same exact for me -- emails still not coming even after you folks checked/fixed my email address on your bounced list.




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    JotForm Support Manager

    Answered by Jeanette on December 11, 2014 at 04:54 PM


    Your email address was in our bounce list, please see this guide for further issues like these

    How to remove your email address from bounce list

    We were notified around 30 minutes ago that the issue is now fixed, please do some tests and do get back to us should the issue continue.