What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submission are not arrving by email

    Asked by volunteerforms on December 11, 2014 at 02:05 PM

    When our volunteer form is filled out online the email notification is not arriving to the email address listed.  I have checked my spam folder, and I have checked to see if it has been rejected but it does not deliver or show up in the email.  I have several people who submitted forms but I didn't know because it didn't show up in the email.

    Page URL:

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    Answered by agl1313 on December 11, 2014 at 03:06 PM

    Same Problem for me -- and you guys just checked to see if I was on your blocked email list and fixed that -- but I just tested the form and STILL no emails are arriving.



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    JotForm Support Manager

    Answered by Jeanette on December 11, 2014 at 04:45 PM

    We had a temporary glitch which prevented the emails to be send. This has now been fixed.

    To retrieve submissions, you can do it directly from the submissions page

    Also, you can check yourself if the email address in on bounce list http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If the issue persist, do get back back to us.

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    Answered by Sonderen on December 11, 2014 at 04:52 PM

    I set this up over a month ago, we missed almost 20 messages in that time, including the test I did this morning. We are not in the bounce list. The email the notifications should be going to, that we use on our account, is sales@sonderen.com - my direct email is rob@rogueheartmedia.com  


    page : http://sonderen.com/contact-about-custom-paperboard-packaging

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    Answered by volunteerforms on December 11, 2014 at 04:53 PM

    I figured out what was wrong.  My email address was mistyped.

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    JotForm Support

    Answered by Mike_T on December 11, 2014 at 06:01 PM


    If you are still facing any delivery issues, please update your thread. We will be happy to help.


    We are glad to hear that the issue is solved. Thank you for your update.