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  • Profile Image

    My form layout looks different in the form editor than in my website

    Asked by Noah  on December 11, 2014 at 03:19 PM

    Support

     

    I have embedded the form into my website at taxrefundlock.com.

    https://secure.jotform.us/form/43237048522148

    on the jotform.com website, the form is correctly laid out (name is patient intake form); however, on the taxrefundlock.com website, it is not showing in the same manner as in the jotform website.  The form is called Personal Information Update on the taxrefundlock.com website.  

    Specifically, the Spouse name and the social security number column are not viewing properly.

    Please take a look and provide me with a solution.  Thank you for your cooperation.

     

    Best regards,

     

    Noah 

    Page URL:
    http://taxrefundlock.com/custom5.php

    JotForm name www solution
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 11, 2014 at 05:00 PM

    Seems like you have a problem with the alignment of the fields. Please check this guide to help you with Form Field Positioning

    You can use shrink, expand, move up, move down, or move to a new line properties until you get the desired effect.

    On a note aside, I see you have created that form in a guest account. You must sign up a free account with us in order to have more room (100 submissions), because guest account only allow 20 submissions per month. When you register the new account, we can move the forms to it if necessary.

    Kind regards.

  • Profile Image

    Answered by Noah  on December 12, 2014 at 09:31 AM
    Jeanette,
    I will create an account. the alignment of the fields are correct in the
    guest account. however, once the form is embedded in the website
    taxfundlock.com the alignment changes. I will sign up for a free account.
    Please look into it again. I am not sure what to do.
    Noah
    ...
  • Profile Image

    Answered by Noah  on December 12, 2014 at 09:51 AM
    Jeanette.
    I have created an acoount and I am not able to access any of the forms
    listed. It allowed me to choose the template forms. The template I had
    previously created I do not have access to it.
    Please help.
    Noah
    ...
  • Profile Image

    Answered by Noah  on December 12, 2014 at 10:01 AM
    Jeannette,
    I am able to find the original form I had created in guest. (name of form
    was patient intake form)
    The form in jotform is was aligned correctly.
    ...
  • Profile Image

    Answered by raul on December 12, 2014 at 11:24 AM

    Please open your form in the form editor and right click the "Spouse Name" field and then click on the "Move to a new line" option. Also do this for the "1st Dependent" and "2nd Dependent" fields.

    Once you made these changes, your form should look like this cloned version of your form: http://form.jotformpro.com/form/43454982230960

    Let us know if this is what you're trying to accomplish. If it is, you can also clone the demo form to your account.

    Thank you.

  • Profile Image

    Answered by personalinfo on December 14, 2014 at 09:51 AM
    Raul,
    Yes that is what I' m trying to accomplish. However, I am not able to
    locate the form I had created to in my guest account. but the form that
    was in my guest account was properly aligned.
    I have tried to clone it myself, I log on to the jotform website and am not
    able to do anything there except look at the templates that are available
    I am not able to clone the form you presented into my website
    taxrefundlock.com
    Thank you.
    Noah
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on December 14, 2014 at 01:28 PM

    Hi Noah,

    This form: http://www.jotform.us/form/43237048522148 is in your my forms list. You can search the form using its ID:43237048522148.

    If there's no result, I would suggest to logout then clear your browsers cache and cookies for Jotform. Login again and you should now see the form.

    Thanks