What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you cancel your yearly / bi-yearly plan, prorated refund is possible but the amount will be calculated based on the non discounted subscription amount. That means if you have purchased 1 year subscription and then after 2 months you want to cancel your subscription, $9.95 * 2 will be deducted and the remaining amount will be refunded.
I did check your account and it seems you have only a free plan. Your premium monthly subscription was cancelled on November 27, 2014.