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    Prorated refund for yearly subscription plan.

    Asked by radio5events on December 11, 2014 at 11:30 PM

    If downgrading to free plan after let's say, 1.5 years of a 2 year upfront, do you pro-rate the money?

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    JotForm Support

    Answered by ashwin_d on December 12, 2014 at 08:30 AM

    Hello radio5events,

    If you cancel your yearly / bi-yearly plan, prorated refund is possible but the amount will be calculated based on the non discounted subscription amount. That means if you have purchased 1 year subscription and then after 2 months you want to cancel your subscription, $9.95 * 2 will be deducted and the remaining amount will be refunded.

    I did check your account and it seems you have only a free plan. Your premium monthly subscription was cancelled on November 27, 2014.

    Thank you!