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    Not receiving notifications after completing the form and making a payment

    Asked by yvonnechien on December 12, 2014 at 01:38 AM


    Hi I done the form and test it, however, after make a payment from paypal and get a thank you page, the submission resulat is not updated - still 0 submission and no email notification is received.  The paypal account is no payment in.

    Please help.  If your form is OK, I will upgrade it. 


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    Answered by yvonnechien on December 12, 2014 at 03:23 AM

    Received submission and can be received from email account.  Download the data successfuly.  Will check the payment status of paypal account. 

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    Answered by Carina on December 12, 2014 at 09:38 AM

    I checked the form Photo Contest Entry Form and you have 2 submissions and 1 incomplete payment:

    Incomplete payments happen when someone fills in the form but closes it when redirected to the payment page, so the payment was not done with success. 

    I also have the information that the 2 notifications were sent. Can you please confirm that the situation is solved?

    One of the email notifications ("Notification") was missing the sender name and a recipient email address:

    Probably this was why you were not receiving the email notifications.

    Let us know if you need more assistance.


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    Answered by yvonnechien on December 12, 2014 at 01:34 PM

    I did fill the notification information.  Now the issue is resolved.  Thank you Carina. 

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    JotForm Support

    Answered by Charlie on December 12, 2014 at 02:22 PM

    I see that this is where you should have posted your earlier response.

    Regardless, we're glad that everything is working fine in your end now. In behalf of my colleague Carina, you are most welcome.

    Feel free to open up a new thread here in the forum if you needed any assistance again.

    Thank you