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    When i export my form, some info is a bunch of '#' signs

    Asked by Robert74 on September 30, 2011 at 08:14 AM

    Hi i have 2 forms. the first collects name and email and the second their mailing address.

    when they submit form 1 it pre-populates a hidden field in form 2, so when they submit form 2 i have all the information in one place.

    when i export form 2 all the information comes out well except for the appended information, it is just a bunch of '#'.


    the reason i do it this way, is so when people abondon after part 1, i still have their name and email.


    please help. I need to have this information entered every day.


    thank you in advance,

    Robert Young


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    Answered by allanftd on September 30, 2011 at 08:59 AM

    Hi Robert,

    The bunch of ###'s appear when the column width is too small to display all of the contents of a cell. To resolve this, do the following:

    1. Open the excel file and drag the line on the right side of the column with the ###s to the right as shown below:

    2. Release it and you will notice that the ###s is now replaced with the correct data like the one shown below:

    Please try the above steps ans let us know if it works for you or not. Thank you and have a great day!



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    JotForm Support

    Answered by abajan on September 30, 2011 at 09:18 AM

    Hi Robert

    To add to what my colleague has stated, I notice that in the hidden field of Form 2 you have used PHP's short tag instead of the standard opening tag. This practice is not recommended because it is known to cause problems in some circumstances.


    ~ Wayne

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    Answered by Robert74 on September 30, 2011 at 09:28 AM
    Thank you for the reply.

    What would you suggest I use or do?

    Thanks for any help,


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    JotForm Support

    Answered by abajan on September 30, 2011 at 09:37 AM

    Hi again Robert

    Try changing the content of the hidden field to this and let us know if it helps. It's just a hunch.


    ~ Wayne