Email notifications are not being delivered to mailbox

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    agl1313
    Asked on December 12, 2014 at 11:08 AM

    We are STILL NOT GETTING emails to our email box.  You took us off your bounce list but no emails are getting through.  I manually forward a dozen of the ones that weren't coming in automatically and they STILL are not in the email box.

    HELP!!!  C'mon!

    Adrien 407-448-2639

     

     

  • Profile Image
    raul
    Answered on December 12, 2014 at 12:27 PM

    I'm submitting this thread to our maintenance team so they can review it and provide a reason for why this is happening.

    Please allow some time for them to evaluate this issue and they'll be updating this thread when they have a response for you.

    We apologize for this inconvenience.
    Thank you.

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    liyam
    Answered on December 15, 2014 at 02:51 AM

    Hello agl1313,

    I can't find any other reason why your email address has been blocking emails from noreply@jotform.com. Would it be possible that you have blocked the email address?  You can check by logging to your Yahoo! mail account and hover your mouse cursor to the Help/Properties and clicking on Settings:

    Then click on Blocked Addresses and check the emails there:

    Then you can remove the emails that may be relevant to why you're not receiving the emails from JotForm.

    If you have other questions or concerns, please do let us know.

    Thanks.