What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications are not being delivered to mailbox

    Asked by agl1313 on December 12, 2014 at 11:08 AM

    We are STILL NOT GETTING emails to our email box.  You took us off your bounce list but no emails are getting through.  I manually forward a dozen of the ones that weren't coming in automatically and they STILL are not in the email box.

    HELP!!!  C'mon!

    Adrien 407-448-2639



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    Answered by raul on December 12, 2014 at 12:27 PM

    I'm submitting this thread to our maintenance team so they can review it and provide a reason for why this is happening.

    Please allow some time for them to evaluate this issue and they'll be updating this thread when they have a response for you.

    We apologize for this inconvenience.
    Thank you.

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    JotForm Support

    Answered by liyam on December 15, 2014 at 02:51 AM

    Hello agl1313,

    I can't find any other reason why your email address has been blocking emails from noreply@jotform.com. Would it be possible that you have blocked the email address?  You can check by logging to your Yahoo! mail account and hover your mouse cursor to the Help/Properties and clicking on Settings:

    Then click on Blocked Addresses and check the emails there:

    Then you can remove the emails that may be relevant to why you're not receiving the emails from JotForm.

    If you have other questions or concerns, please do let us know.