What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Attachment in Notification Email

    Asked by tdiintl on December 12, 2014 at 12:08 PM

    Hi!  Just this week our emailed notifications for jotform are including a jpg attachment.  They've never included an attachment before, can anyone explain why it would be doing this?  I've included a screenshot of the email and the url for one example.

    Page URL:
    http://www.tdiinternational.com/contents/en-us/d998_124D.html

    Screenshot
    email JotForm jpg and
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    Answered by Carina on December 12, 2014 at 01:44 PM

    I cloned the form and made a test submission but no image was sent:

    Please try creating a new email notification to see if it solves.

    Let us know if the problem persists.

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    Answered by tdiintl on December 16, 2014 at 10:11 AM

    I'll try that when I get time, but the problem is I have hundreds of forms.  I don't have time to redo all of the notification emails right now.

    I don't mind trying this to fix it later, but what I don't understand is why did this just start out of nowhere?  I've never gotten an attachment before on an email notification from Jotform.

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    Answered by Shadae on December 16, 2014 at 12:06 PM

    Hi tdiintl,

    We do apologize for any inconvenience that was caused. It may have been a glitch in the system that caused this issue.

    Can you confirm if you are getting an attachment on all of your email notifications, or is it happening on a specific form?

    Please inform us if recreating the email notification resolves the issue.

    Thank you.

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    JotForm Support

    Answered by jonathan on June 29, 2016 at 04:57 AM

    Great news! This feature is now available.

    Files uploaded to your form can now be sent as attachment on email notifications. Please give it a try and let us know if you have any feedback:

    You can read more about it on our article blog here

     

    https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments