What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot log in

    Asked by Ayanna  on December 12, 2014 at 12:10 PM

    Hello,

     

    I have people submitting information on your site and it is not being forwarded to my email address. Additionally I requested to get password reset and it is not showing a reset link to my email.

    I certainly appreciate all you help and making this valuable website!

     

    Thank,

    Ayanna

    site forwarded hello all
  • Profile Image
    JotForm Support

    Answered by david on December 12, 2014 at 01:36 PM

    Hi,

    Your username is "trackstar".  Try using that to initiate the password reset.  I also saw that there were a few failed attempts to send the password reset that resulted in your email address being added to our bounce list.  I removed you from the list but if your system is rejecting our emails, I unsure you will be able to receive them.  Here is our guide on what addresses to white list and things of that nature:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you are still unable to receive your password reset, let us know and we will be happy to see what else we can do.