I cannot log in

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    Ayanna 
    Asked on December 12, 2014 at 12:10 PM

    Hello,

     

    I have people submitting information on your site and it is not being forwarded to my email address. Additionally I requested to get password reset and it is not showing a reset link to my email.

    I certainly appreciate all you help and making this valuable website!

     

    Thank,

    Ayanna

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    david
    Answered on December 12, 2014 at 01:36 PM

    Hi,

    Your username is "trackstar".  Try using that to initiate the password reset.  I also saw that there were a few failed attempts to send the password reset that resulted in your email address being added to our bounce list.  I removed you from the list but if your system is rejecting our emails, I unsure you will be able to receive them.  Here is our guide on what addresses to white list and things of that nature:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you are still unable to receive your password reset, let us know and we will be happy to see what else we can do.