What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email alerts

    Asked by navv86 on December 12, 2014 at 02:29 PM

    I lost many confirmed tours because the Jot form is not sending the form emails to my email addresss

    I am very upset right now

    This problem started since past 3 days

    FIX IT ASAP!!!!!

    Page URL:
    www.grandmumbai.com/mumbai-day-tour.html

    email issue
  • Profile Image

    Answered by navv86 on December 12, 2014 at 03:11 PM

    I think this is the error from my new updated webmail from my internet service provider

    Those idiots have updated some webmail

    After which am not getting my jotforms submissions to my emails

    Any idea? How i can solve this problem?

    Have they blacklisted jotform emails from reaching my webmail?

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 12, 2014 at 04:33 PM

    Thank you for contacting us.

    Your email was added to our bounce list due to rejected email alert(s):

    smtp; 550-5.7.1 The message was rejected due to classification as Bulk mail. Please see http://support.mailhostbox.com/email-administrators-guide/error-codes 550 5.7.1 Please see http://support.mailhostbox.com/email-administrators-guide/error-codes for explanation of the problem.

    Now we have removed your email from the bouced list, so the email delivery should be restored. Related guide:

    How to remove your email address from bounce list

    Since you use a custom sender on form, you can contact your email provider to see if they can whitelist our IPs:

    Whitelisting JotMails IP Addresses

    If you need any further assistance, please let us know.