Not receiving email alerts

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    Asked on December 12, 2014 at 02:29 PM

    I lost many confirmed tours because the Jot form is not sending the form emails to my email addresss

    I am very upset right now

    This problem started since past 3 days

    FIX IT ASAP!!!!!

  • Profile Image
    Answered on December 12, 2014 at 03:11 PM

    I think this is the error from my new updated webmail from my internet service provider

    Those idiots have updated some webmail

    After which am not getting my jotforms submissions to my emails

    Any idea? How i can solve this problem?

    Have they blacklisted jotform emails from reaching my webmail?

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    Answered on December 12, 2014 at 04:33 PM

    Thank you for contacting us.

    Your email was added to our bounce list due to rejected email alert(s):

    smtp; 550-5.7.1 The message was rejected due to classification as Bulk mail. Please see 550 5.7.1 Please see for explanation of the problem.

    Now we have removed your email from the bouced list, so the email delivery should be restored. Related guide:

    How to remove your email address from bounce list

    Since you use a custom sender on form, you can contact your email provider to see if they can whitelist our IPs:

    Whitelisting JotMails IP Addresses

    If you need any further assistance, please let us know.