- navv86Asked on December 12, 2014 at 02:29 PM
I lost many confirmed tours because the Jot form is not sending the form emails to my email addresss
I am very upset right now
This problem started since past 3 days
FIX IT ASAP!!!!!Page URL:
- navv86Answered on December 12, 2014 at 03:11 PM
I think this is the error from my new updated webmail from my internet service provider
Those idiots have updated some webmail
After which am not getting my jotforms submissions to my emails
Any idea? How i can solve this problem?
Have they blacklisted jotform emails from reaching my webmail?
- JotForm SupportMike_TAnswered on December 12, 2014 at 04:33 PM
Thank you for contacting us.
Your email was added to our bounce list due to rejected email alert(s):
smtp; 550-5.7.1 The message was rejected due to classification as Bulk mail. Please see http://support.mailhostbox.com/email-administrators-guide/error-codes 550 5.7.1 Please see http://support.mailhostbox.com/email-administrators-guide/error-codes for explanation of the problem.
Now we have removed your email from the bouced list, so the email delivery should be restored. Related guide:
Since you use a custom sender on form, you can contact your email provider to see if they can whitelist our IPs:
If you need any further assistance, please let us know.