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    Stripe integration adds Autofill functionality that cannot be disabled

    Asked by kauseway on December 12, 2014 at 03:43 PM

    I am having problems troubleshooting these forms. I have a form here:

     

    https://naturalcarecleaningservice.com/book-now/

     

    That then goes here:

     

    https://naturalcarecleaningservice.com/book-now-checkout/?email=meme.com&beds=4&baths=5&freq=.25&postal=77077&sqft=1555

     

    So the first time I do it, it passes the information fine.  But then I go back to the first form to "redo" the quote. But when I get to the second page, the top dropdown field is already selected.  The fields below have the old values.  I attached a picture showing you the sqft-1555 but the sqft below is still shwoing 3333.  What is causing this and is there a fix if someone goes and does multiple quotes it wont update?

    Page URL:
    http://www.jotform.com//?formID=43445646200954

    not updating second form dropdown field picture selected attached
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    Answered by kauseway on December 12, 2014 at 04:04 PM

    Did some testing.  What is interesting is that I cleared the browser cache and the fields remained prefilled from the first quote.  I cleared jotform cache and they remained prefilled. I went to safari and copied and pasted this:

     

    https://naturalcarecleaningservice.com/book-now-checkout/?email=meme.com&beds=4&baths=4&freq=.25&postal=77077&sqft=2345

     

    So that would send the information into those fields. Then if I modify the sqft in the URL and hit reload it does not update?  example: changine sqft=2345 to sqft=4321 does nothing.  

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    JotForm Support

    Answered by Mike_T on December 12, 2014 at 05:37 PM

    We are sorry for the inconveniences you are facing.

    It appears that the issue is caused by the Stripe integration and Autofill script. The autofill script is being automatically included when you add the Stripe integration to form, and unfortunately, there is no way to disable that script.

    I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will keep you updated via this thread.

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    Answered by kauseway on December 12, 2014 at 05:52 PM

    Well that is a pretty big hole in the form. If you have the form for the purpose of getting a price and integrate that with stripe, how are people supposed to update their pricing?

    I am not sure how big of an issue that is for us.  Is there no alternative? Putting it in an iframe for example?

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    JotForm Support

    Answered by jonathan on December 12, 2014 at 08:38 PM

    Hi,

    We have submitted a bug ticket report regarding the mentioned script issue.

    We will let you know for any status update when available. 

    With regards to your alternative suggestion, did you meant if using the iframe embed code of the form instead?

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please try re-embedding the form on your website using its iframe embed code instead. Then, check if it makes any difference.

    Thanks.