What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are there any penalties if the subscription is cancelled after a month or two?

    Asked by Beth Tesler on December 12, 2014 at 05:17 PM
    I realize I will need an upgrade to have 156 people use this form and I see there are no cancellation penalties after 1-2 months of use. Correct? 
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    JotForm Support

    Answered by Kiran on December 12, 2014 at 07:32 PM

    Hello Beth,

    As you see our pricing page, you can upgrade or downgrade our monthly subscription service anytime as per your requirement. If you want to use it only for 1 or 2 months, you can always signup for monthly subscription and downgrade to Free user later. If you downgrade in the middle of the month, your account shall be holding your paid subscription plan until your next billing date.

    By the way, I see that your account is still in Guest account status. You can register for a Free account so that you can have a username to your account and your forms can be organized within that account. Also, you'll be able to receive more submissions than a guest account.

    Hope this information helps. Please let us know if you have any questions.

    Thanks!