What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm not Linking correctly

    Asked by Jacquelyn  on December 12, 2014 at 05:18 PM

    I have a client whose jotform on his site is linking to an old site we created for a completely different customer instead of a "thank you for contacting us" message page. I'm not sure if we still have the login credentials for our company, as a former employee was the one who worked on it. Is it still possible to edit this so it links correctly or replace it with another working jot form? The customer gets the contact email when it's submitted, it just needs to be re-linked. 

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    JotForm Support

    Answered by Kiran on December 12, 2014 at 07:40 PM

    Are you referring to the contact form embedded on the website here?


    This JotForm is associated with username jmuellerbook registered with your email address. You can login into this account and make necessary changes to this JotForm as required.

    If you do not remember your login credentials, you may request a password reset from the login page.