What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there sometimes a delay in receiving forms?

    Asked by TSWinc on September 30, 2011 at 01:34 PM

    We received a completed form notification but it is not showing in Jotforms.  Is there sometimes a delay?

  • Profile Image

    Answered by JotFormHelper on September 30, 2011 at 06:57 PM

    Good Question But I Can't Answer This Now But A JotForm Support Member Will Help You Soon!

    JotForm Will Help You Soon!

    Thank You For Using JotForm

    (Im just a forum helper!) 

    -Y H

  • Profile Image

    Answered by mythryll on September 30, 2011 at 07:17 PM

    It appears there's an issue being addressed right now regarding this. I've seen several threads with the same problem. 

    Refer to http://www.jotform.com/answers/47492-Submission-Alerts#2


  • Profile Image
    JotForm Support

    Answered by mliz on October 01, 2011 at 12:36 AM


    This issue appears to have been fixed, I made a test submission on one of your forms and it was automatically reflected in the Submissions section.

    Please let us know if you are still experiencing this problem.

  • Profile Image

    Answered by sajego on October 05, 2011 at 05:06 PM

    Just experienced a ~35 minute delay in receiving an email.  Dropbox updates are instant, but the emails are taking a long time to come through.

  • Profile Image

    Answered by fxr on October 05, 2011 at 08:30 PM

    Delayed emails may also be caused by your email provider.

    If at all possible, try and do some tests with a gmail account. 

  • Profile Image

    Answered by uvisandals on October 19, 2011 at 03:15 PM

    Hi I am experiencing delay in having my JotForm database updated.  I receive notifcation emails right away, but 20 minutes later and my database has not updated.  Can you please provide an explaination and solution.


    Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 19, 2011 at 06:03 PM

    uvisandals: Please accept our apologies. There was a difference between the databases of secure.jotform.com and www.jotform.com sites. Now the databases have been synchronized, so the problem is fixed.

    Thank you for using our services!