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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are not appearing on my blog (Brazil)

    Asked by CamilaPets on December 13, 2014 at 10:18 AM
    I wonder what happened because until yesterday the forms functioned normally what I do to correct this problem ?

    Page URL:
    http://loucaporbixos.blogspot.com.br

    Screenshot
    My Forms problem
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    Answered by pinhopro on December 13, 2014 at 10:27 AM

    Same problem here :/ 

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    JotForm Support Manager

    Answered by Jeanette on December 13, 2014 at 09:37 PM

    We truly apologize for this inconvenience, we had a downtime last night which might have affected some forms to display correctly for a temporary period.

    I can see the forms are displayed in your site now. Do get back to us should the issue persists.

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    Answered by Itajuibesacolas on December 14, 2014 at 10:47 AM

    Same problem here: http://www.itajuibesacolas.com.br/pagina/13169/enviar-arte

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    JotForm Support Manager

    Answered by Jeanette on December 14, 2014 at 02:02 PM

    We have had a DDoS attack from Brazil. So we had to ban some IP ranges from there. That's the reason why you do not see your forms. However, the problem was already reported to our developers. They are fully aware of it and working to get this back to normal soon.

    We appreciate your patience.

     

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:26 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 07:05 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!