What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did no find any account with your email address "firstname.lastname@example.org", however I found a notification sent to that email address stating that your email address was changed to email@example.com on your account jjuda.
If you are trying to get access to the jjuda account and you do not remember the password, simply hit "Reset password" and the email reset instructions will be sent to firstname.lastname@example.org, if this is not the account you are referring to, please let us know what the account username is, or share the URL of one of your forms.