What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to view my forms

    Asked by insbrai on December 13, 2014 at 11:50 AM

    Boa Tarde!

    Todos os formulários da conta "insbrai" estão indisponíveis. Alguma dificuldade?

    Att.

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    JotForm Support

    Answered by BDAVID on December 13, 2014 at 10:15 PM

    We are truly sorry for the inconvenience, we were flooded with a lot of connections created by DDoS attack, causing some forms not to be shown for a few hours. This has been solved now, you might want to see our JotForm status page.

    Let us know if you have more questions, we will be glad to assist you.

  • Profile Image

    Answered by insbrai on December 14, 2014 at 09:31 AM
    Olá!
    A dificuldade ainda permanece. Não consigo acessar nenhum formulário.
    *--Comunicação Marketing INSBRAI*
    *Rua João Guimarães, 171 - Santa Cecília - Porto Alegre/RSwww.aikido.com.br
    | Fone: 51 3333-7867*
    2014-12-14 1:15 GMT-02:00 JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com>:
    ...
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    Answered by CamilaPets on December 14, 2014 at 09:44 AM

    The prablema still going with my forms.

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    Answered by insbrai on December 14, 2014 at 11:21 AM
    Qual a previsão de solução?
    *--Comunicação Marketing INSBRAI*
    *Rua João Guimarães, 171 - Santa Cecília - Porto Alegre/RSwww.aikido.com.br
    | Fone: 51 3333-7867*
    2014-12-14 12:44 GMT-02:00 JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com>:
    ...
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    JotForm Support

    Answered by Kiran on December 14, 2014 at 02:47 PM

    @insbrai, @CamilaPets,

    We apologize for the inconvenience this may have caused you. The issue is related to the DDoS attack that was made by Brazil based IP addresses. We've blocked some of those IP address in which your IP address might got affected in this range. So, you are not able to view your JotForms.

    Here is the incident report for the issue : 

    http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014  

    Our backend team is aware of this issue and working on it to resolve at the earliest possible. I'm also forwarding your thread to our back end team so that you'll be updated as soon as we have update in this regard.

    Thank you!

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    JotForm Support

    Answered by steve on December 14, 2014 at 08:53 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 07:05 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!

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    Answered by insbrai on December 16, 2014 at 01:41 PM
    Olá!
    Não estou conseguindo acessar as respostas dos formulários. O site para
    logar e ver as respostas está indisponível.
    Aguardo!

    *--Comunicação Marketing INSBRAI*
    *Rua João Guimarães, 171 - Santa Cecília - Porto Alegre/RSwww.aikido.com.br
    | Fone: 51 3333-7867*
    2014-12-15 10:05 GMT-02:00 JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com>:
    ...