What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Não consigo vizualizar meus formulários

    Asked by carstores on December 13, 2014 at 04:43 PM

    Não consigo visualizar meus formulários. 

     

    http://www.carstores.com.br

    Page URL:
    http://www.carstores.com.br

    Screenshot
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    JotForm Support

    Answered by Welvin on December 14, 2014 at 01:44 AM

    Hi,

    I was able to view your form here without any issues. Here's a screenshot:

    Please confirm if you were able to see the form now. If not, please try to view your form using its direct URL: http://www.jotformz.com/form/41916751296664. Let us know if the issue remains the same.

    Thanks

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    JotForm Support

    Answered by Welvin on December 14, 2014 at 01:49 AM

    Just an additional questions to confirm if we have some issues:

    a. Were you able to load our website http://www.jotform.com ?

    b. Were you able to view the form using its direct URL http://www.jotformz.com/form/41916751296664 ?

    c. How about our website without CDN: http://www.jotform.com/?noCDN=true ?

    Please let us know!

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    Answered by carstores on December 14, 2014 at 10:39 AM

    Continuo com o mesmo problema, não consigo visualizar 

    Já tentei com o chrome, mozila e internet explorer.

    Pelo link direto eu consigo ver.

    Essa é uma das páginas que têm formulário, e não consigo ver.

    http://www.carstores.com.br/2014/11/t04-volkswagen-gol-g5.html

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    JotForm Support

    Answered by Welvin on December 14, 2014 at 12:00 PM

    Our apologies! I just received an update about it and the problem is related to the DDoS attack that was made by Brazil's based IP Addresses. We blocked those IP Addresses and it seems like your IP Address was affected and that's the reason why you're not able to view your form and some of your customers/users.

    You can find the incident report to this link: http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014.

    This thread is already forwarded to our developers. If there are updates, you should know it via this thread. For now, I have whitelisted your IP Address. Let me know if you can view the form now.

    Thanks

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:03 PM

    Hello,

    We just received word the plan is to lift the ban on IP addresses in Brazil tomorrow. We apologize for the inconvenience. Our team has been working hard to minimize the impact, and unfortunately this issue affected some more than others.

    Kind Regards,

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 07:04 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!

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    Answered by carstores on December 15, 2014 at 07:08 AM

    Olá, no meu caso foi resolvido sim, voltou ao normal. 

    Muito Obrigado.

     

    Att,

    Wagner Silva

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 08:37 AM

    Olá,

    Você é bem-vindo.

    Estou feliz em saber que o problema foi resolvido.

    Não volte para nós, se você tiver quaisquer perguntas.

    Obrigado!

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    Answered by zagasa on March 10, 2016 at 07:56 PM

    ola eu estou com o mesmo problema podem me ajudar?

     

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    JotForm Support

    Answered by Kevin_G on March 10, 2016 at 09:03 PM

    @zagasa,

    I think I have answered on this thread: http://www.jotform.com/answers/792368-porque-nao-consiguo-ver-meu-formulario#1