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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro Payment Missing-Loop Hole

    Asked by dancemotion69 on September 30, 2011 at 03:15 PM

    Hi jotform, 


    There is an urgent question we need help with. We've used paypal pro integration on jotform for the payment. At the same time, "my item" is a mandatory field. 


    We've noticed with a key issue with submission we've been receiving. 15-50% of submission have submit their form, but who did not pay for our product. How can this be? I know all the incomplete submission would not show as a registrate. But somehow they have submit the form without having to pay. We are losing sell with the paypal pro integration. Please respond ASAP to provide possible remedies. 




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    Answered by JotFormHelper on September 30, 2011 at 06:55 PM

    JotForm Admin Will Answer Your Question, I Don't Want To Tell You Something Incorrect!

    Thank You For Using JotForm

    (Im just a forum helper!) 

    -Y H

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    JotForm Support

    Answered by liyam on October 02, 2011 at 05:27 AM

    Hello dancemotion69,

    When you say submitting the form but did not pay for the product, you mean that they did not select any product in it, but was able to submit the form? 

    May we know if you have embedded the form on a web page? if so, can you provide us a link?