Form is not loading to my website

  • transcricoes
    Asked on December 13, 2014 at 7:43 PM

    Hello, how are you?

    Recently my forms created to my homepage - www.Transcricoes.Com.Br - are instable.

    They haven't runned since today at Morning.

    And for all day.

    I need help because the site is based on form contacts.

    Jotform Thread 474993 Screenshot
    Page URL: http://transcricoes.com.br/
  • Welvin Support Team Lead
    Replied on December 14, 2014 at 2:33 AM

    Hi,

    Our apologies! We are aware of the issue and I think our developers are already into the process of resolving the problem. 

    Thanks

  • Itajuibesacolas
    Replied on December 14, 2014 at 10:50 AM

    I am having the same problem: http://www.itajuibesacolas.com.br/pagina/13169/enviar-arte
  • Itajuibesacolas
    Replied on December 14, 2014 at 11:12 AM

    I tried the direct link and it does not work: http://form.jotformz.com/form/42378552627664

  • Welvin Support Team Lead
    Replied on December 14, 2014 at 12:42 PM

    @ Itajuibesacolas,

    I've moved your reply as a new thread. Please kindly check it here: http://www.jotform.com/answers/475277.

    Thank you!

  • Steve VP of Sales Operations
    Replied on December 14, 2014 at 9:27 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

  • Ashwin JotForm Support
    Replied on December 15, 2014 at 6:56 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!