What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My jotforms are not being shown on my WP website any more

    Asked by CidadesDigital on December 13, 2014 at 09:55 PM

    MY FORMS NOT APPEAR MORE ON WORDPRESS, WHICH COULD HAVE HAPPENED?

    blocked IP
  • Profile Image

    Answered by Ben on December 14, 2014 at 03:47 AM

    Hi,

    I am sorry to hear that you were affected by this, but as our system was recently attacked from many Brazil based IPs it seems that your IP was either one of them or 'near' to the ones that were used in this actions.

    For this reason you are not able to see the jotform on your website.

    I will however forward this to our maintenance team and they will get back to you in regards to your specific IP.

    Best Regards,
    Ben

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    Answered by Itajuibesacolas on December 14, 2014 at 11:37 AM

    It is not one specifc IP, but all brazilins IP, I need all my clients can see the form, not only me.

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    JotForm Support

    Answered by Kiran on December 14, 2014 at 03:05 PM

    @Itajuibesacolas,

    We understand your concern and apologize for the inconvenience caused. Our backend team is fully aware of this issue and they are working on it to resolve the issue at the earliest possible. Let's wait for their update.

    Thank you!!

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:29 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 06:53 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!