What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't have my account login info anymore and I think my account may have expired.

    Asked by Heather Morris on September 30, 2011 at 05:17 PM

    Handsnpaws or LIttle Pampered Pets are the name of the businesses. It could also be under our previous webamaster's email address:  monique@handsnpaws.com


    Could you send our account login info?  Our phone is 480-290-1363 if you need to contact us.




    Heather Morris

    Page URL:

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    Answered by JotFormHelper on September 30, 2011 at 05:57 PM

    JotForm accounts can't expire but can be deleted! Unless you deleted it, it is still there. JotForm admin support will help you soon!


    (Im just a forum helper!) 

    -Y H

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    JotForm Support

    Answered by mliz on September 30, 2011 at 10:42 PM

    Hi Heather,

    The form was created under a guest account which does not have any login. This form was created using a guest account it is based on browser cookies. Generally these forms are not kept for long, once the browser cache and cookies are deleted forms would be removed as well. You need to be a registered user in order to save forms in an account which can be accessed from time to time to make changes.

    For now what you can do is to register an account with JotForm using the following your email address.  You should see something like this on the left side when you go to JotForm website:


    Once you have a registed account you can recreate the form from your website into your new account with the use of the Import feature. Once the form is recrated in your account you will need to get the new embed code and update your website.

    Hope this helps, let us know if you have questions.