Excel Save button does not work

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    Asked on September 30, 2011 at 05:25 PM

    Click on Excel.  Click on Save button.  Nothing happens.  I do not get the option to browse folder and enter the filename for saving the Excel spreadsheet.  I was thinking that maybe the Save option just writes to a standard Excel file name in a directory/folder set up in preferences.  I used the search functions for all files created today and found no file created by JotForm.

    I do use the workaround to "Open" with Excel and save from Excel.

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    Answered on September 30, 2011 at 05:55 PM

    JotForm admin support will help you soon!


    (Im just a forum helper!) 

    -Y H

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    Answered on September 30, 2011 at 06:37 PM

    Hi iiba_gac,

    Depending on browser settings, some browsers automatically download and save files to a designated folder. You can set your browser to prompt you which directory to save it to.

    I think by default, when you are saving your report without any changes the filename starts with the form name followed by the date and time.


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    Answered on October 04, 2011 at 05:24 AM

    Have you resolved this issue? If you haven't can you tell us the URL of the form that has this report?