I am having problem with access to the site at all Forms !!

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    Asked on December 14, 2014 at 09:50 AM
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    Answered on December 14, 2014 at 11:29 AM

    Estou tendo o mesmo problema. Para mim parece que aumentaram a "segurança" com o função CAPTCH que esta dando conflito, pois o acesso é automático (robo), e estão pedido confirmação/validação para mostrar o formulário, onde deveriam fazer apenas para o envio.


    Tentei usar o Iframe code, e link direto mas para mim não funcionou, se conseguir outra alternativa me avise.

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    Answered on December 14, 2014 at 02:58 PM

    We apologize for the inconvenience this may have caused you. The issue is related to the DDoS attack that was made by Brazil based IP addresses. We've blocked some of those IP address in which your IP address might got affected in this range. So, you are not able to view your JotForms.

    Here is the incident report for the issue : 


    Our backend team is aware of this issue and working on it to resolve at the earliest possible. I'm also forwarding your thread to our back end team so that you'll be updated as soon as we have update in this regard.


    The issue reported by you shall be addressed in a separate thread.


    Thank you!!

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    Answered on December 14, 2014 at 09:39 PM


    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.


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    Answered on December 15, 2014 at 03:57 AM


    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!